šŸ§‘ā€šŸ¤ā€šŸ§‘ Customer Service & Leadership Experience

Infrastructure & Security Highlights

  • TrueNAS + Zero Trust deployment Designed and deployed a TrueNAS SCALE storage platform secured with an NGINX reverse proxy and Cloudflare Zero Trust tunnels, enabling authenticated remote access to NAS services while masking internal network exposure and enforcing identity-based access controls.
  • Zero Trust architecture implementation Implemented a layered Zero Trust access model using Cloudflare WARP, device posture checks, and DNS-level filtering to protect internal and externally exposed services across the homelab environment.
  • Enterprise network transition support Supported production network infrastructure upgrades during fulfillment-center environment transitions, contributing to hardware lifecycle deployment and service continuity with zero operational downtime.
  • Cybersecurity CTF and incident response work Completed Capture-the-Flag cybersecurity exercises and developed structured incident response reports analyzing attack vectors, detection methods, and mitigation strategies as part of undergraduate cybersecurity training.

Skills

  • Network & Security
    VLANs, Routing, Firewalls
    Cloudflare Zero Trust, NGINX, Docker
    DNS Management, TCP/IP, VPN, DHCP
    Network Hardening, Encryption
    Threat Detection & Incident Response
    Vulnerability & Patch Management
    Access Control & Security Policies
  • Cloud PlatformsAWS Fundamentals (Compute, Networking, Storage)
    Cloud Security Concepts
    Cloud Operations Basics
  • Operating SystemsWindows, Linux, MacOS
    Mobile Platforms: iOS, Android
  • Software & ToolsActive Directory, SCCM, ServiceNow
    Bomgar Remote Support, AirWatch MDM
    HTML Documentation Platforms
  • Operations & DocumentationTechnical Writing
    Process Documentation
    Troubleshooting
    Project Coordination
    Stakeholder Communication

Certifications & Training

  • ACMT (Apple Certified Mac Technician)
  • CompTIA A+ (completed; credential expired)
  • ServiceNow Administrative Fundamentals
  • Switch/Router Essentials (CCNA coursework)
  • AWS Cloud Fundamentals Training
  • Ethical Hacking (coursework)
  • OSHA-10

Early Career Leadership & Customer Operations Experience

šŸ›ļø Electronics Customer Service Lead/Visual Merchandiser

  • Delivered high-volume frontline support in a fast-paced retail environment while maintaining strong customer satisfaction outcomes.
  • Designed and implemented department display layouts to improve product visibility and streamline customer navigation.
  • Maintained pricing accuracy and inventory integrity supporting operational readiness and shrink-reduction initiatives.
  • Built strong customer relationships through consultative problem-solving and solution-focused service delivery.
  • Supported stock lifecycle coordination and merchandising execution to improve department efficiency.

šŸŽ“ After-School Coordinator & Activity Leader

Cougar's Den Learning Center

  • Designed and delivered structured enrichment programming supporting academic engagement and student development.
  • Coordinated schedules, activities, and resources across multiple student groups in a dynamic learning environment.
  • Fostered an inclusive and supportive atmosphere encouraging participation and collaboration.
  • Built effective communication channels with students, parents, and staff to support program success.
  • Managed competing priorities to ensure consistent program delivery and smooth daily operations.

Contact Me

Open to Opportunities

Security Analyst & Infrastructure Security Roles

I’m a cybersecurity-focused IT professional with 7+ years of experience supporting infrastructure and systems in enterprise environments, with a growing specialization in Zero Trust and cloud security. I’m open to roles in Security Operations, Cloud Security, and advanced IT support.

  • 7+ years in IT infrastructure and support
  • B.S. in Cybersecurity & Technology
  • AWS, Cloudflare Zero Trust, Docker, NGINX, TrueNAS
  • Hands-on security and homelab project experience

Contact

šŸ“§ Email: lucas@backyardcloud.net

šŸ“ž Phone: 413-284-2086

šŸ”— LinkedIn: linkedin.com/in/mancinil

🌐 Location: Massachusetts/Connecticut, United States

šŸŽÆ Target: Security Analyst • SOC Analyst • Cloud Security • Infrastructure Security